Refund policy

Return and Refund Policy

Effective Date: 29/06/26

Thank you for shopping at The OG Clothing House. This Return and Refund Policy explains when and how returns, replacements, and refunds are accepted.

1. Return Eligibility

We accept returns only for items that are:

  • Damaged.

  • Defective.

  • Incorrect item received.

To be eligible, you must contact us within 24–48 hours of delivery with clear photos or an unboxing video as proof.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items without original tags, packaging, or invoice.

  • Accessories or products marked as final sale.

  • Items returned after the allowed time period.

3. Replacement or Exchange

If your item is damaged, defective, or incorrect, we may offer:

  • Replacement of the same item, if available.

  • Exchange for a similar item, if available.

  • Refund, only if replacement is not possible.

4. Refund Process

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

  • Shipping charges, if any, are generally non-refundable unless the issue was caused by us.

5. Return Shipping

  • Customers may need to return the item to us before a replacement or refund is processed.

  • If the return is approved due to our error, we may cover the return shipping cost.

  • If the return is due to customer preference or wrong size selection, return shipping may be charged to the customer.

6. How to Request a Return

To request a return or refund, contact us with:

  • Order number.

  • Full name.

  • Phone number.

  • Clear photos or video proof.

  • Reason for return.

7. Late or Missing Refunds

If you have not received your refund after the expected time:

  • Check your bank account again.

  • Contact your card issuer or payment provider.

  • If the issue continues, contact us for support.

8. Contact Information

If you need help with a return or refund, contact:

Theog Clothing House
Email: theogclothingcompany@gmail.com
Phone: 9319676719