Shipping policy
Shipping Policy
Effective Date: 29/06/26
This Shipping Policy explains how orders are processed, shipped, and delivered at The OG Clothing House.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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If we receive a high volume of orders, processing may take slightly longer.
Shipping Time
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Once shipped, delivery usually takes 3–7 business days, depending on your location.
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Delivery times may vary due to courier delays, weather conditions, remote delivery areas, or peak sale periods.
Shipping Charges
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Shipping charges, if applicable, will be shown at checkout before payment.
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We may offer free shipping on select products, offers, or minimum order values.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS, if available.
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Tracking updates may take some time to appear on the courier’s website.
Delivery Areas
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We currently ship to selected locations within India.
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If your area is not serviceable, you will be informed during checkout or after order review.
Delays and Incorrect Address
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Please provide a complete and accurate shipping address, phone number, and pincode.
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We are not responsible for delays, failed delivery, or lost packages caused by incorrect address details provided by the customer.
Undelivered Orders
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If an order is returned to us due to failed delivery, customer unavailability, or an incorrect address, additional shipping charges may apply for re-dispatch.
Damaged or Missing Package
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If your package arrives damaged, opened, or with missing items, please contact us within 24 hours of delivery with photos or video proof.
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We will review the issue and take appropriate action based on our findings and courier confirmation.
Contact Us
If you have any questions about shipping, contact us at:
Theog Clothing House
Email: theogclothingcompany@gmail.com
Phone: 9319676719